Q
Are the licenses 100% genuine?
Yes. Every license we sell is completely authentic. We source directly from authorized Microsoft distributors. Each key activates through Microsoft's official servers — the same process as buying from Microsoft directly.
Q
How fast will I receive my key?
Typically within 15 minutes of payment confirmation, 24/7. Our automated system processes orders instantly. During very high traffic periods, delivery may take up to 60 minutes.
Q
Can I use the license on multiple devices?
Each standard license covers one device. If you need multiple devices, browse our Business Licenses section for volume options (5-pack, 10-pack).
Q
What if my key doesn't activate?
Contact our support team immediately. We have a dedicated activation specialist team available 24/7. If we cannot resolve the issue within 24 hours, we issue a full refund automatically.
Q
Do the licenses expire?
No. Our perpetual licenses never expire. You buy once and use the software for its lifetime on your device — no annual renewals, no subscription fees.
Q
Can I transfer the license to a new computer?
Standard OEM licenses are device-locked. Retail licenses can typically be transferred. Check your product page for the license type, or contact us if you're unsure.
Q
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely via Stripe with SSL encryption.
Q
What is your refund policy?
We offer a 30-day money-back guarantee. If your key doesn't work and our support team cannot resolve it, we'll refund 100% of your purchase. See our Refund Policy page for details.
Q
Is my payment information secure?
Absolutely. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. We never see or store your card details on our servers.
Q
Do you offer business/volume pricing?
Yes! We offer volume discounts for orders of 5+ licenses. Contact our sales team for a custom quote.